Benefits of Bright Safar Private Limited Account

Fast & Secure Payments

Pay Utility Bills or Mobile Recharge & Get Cashbacks

Pay at Large Group of Bright Safar Private Limited merchant network

Amazing deals on Travel, Movies & Shopping


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Prepaid Mobile Recharge - Frequently Asked Questions

1. Do I need to have an Brightsafar.com account to recharge my prepaid mobile? Which operators can I recharge for?

Please sign up on Brightsafar.com to recharge a prepaid mobile number. You can recharge for all mobile operators in India.

2. Can I cancel my recharge order and get a refund?

A recharge order once placed cannot be cancelled.

3. My recharge failed but payment was successful, why so? When will I receive a refund?

If the details you entered for your recharge plan is valid then your recharge will be successful. However, if any of the details you entered is incorrect, the payment will go through but recharge may fail at the operator's end. In such a scenario, your refund will be immediately initiated to your original payment method. Please note that a few mobile service providers may have enforced a time interval, ranging from a few seconds up to 15 minutes, before consecutive attempts of recharging the same mobile number. If you've just recharged your mobile number, please wait up to 15 minutes before you attempt to recharge it again.

4. My payment was successful but my order status still shows as 'pending' and my recharge has not gone through. Can I have my refund?

Please contact us so that we can assist you with the issue.

(ll) DTH Recharges - Frequently Asked Questions

1. How much time will it take for a DTH recharge to go through?

Recharges are done almost instantly. However, it may take up to 05 seconds or more for the confirmation screen to come up post recharge. You will also receive SMS and Email notifications confirming the same.

2. Can DTH recharges be cancelled for a refund?

No, a DTH recharge cannot be cancelled.

3. What payment methods can be used to perform a DTH recharge?

Credit cards, debit cards, net banking and Bright Safar Wellet balance can be used to do a DTH recharge

4. I am unable place a DTH recharge

Please ensure that you add the correct details, while requesting a recharge. Sometimes the delay might also be possible due to technical issues. We recommend that you retry performing the recharge after sometime in such cases.

5. My payment was successful, but the DTH transaction failed.

Payments made through Brightsafar.com Wellet balance will be refunded instantly for such transactions.

6.The recharge is successful on Amazon, however it's not applied to my DTH.

The recharge successful notifications (SMS and email) include a reference number. Please reach out to the DTH operator customer care stating the reference number and request support.

7. Got a message that the recharge is pending?

Got a message that the recharge is pending? In such cases, if the recharge is not successful within 2 days, the order will be cancelled and a refund will be processed to the original payment method used.